DILIGENT LOGISTIC REFUND POLICIES

Welcome to Diligent Logistic shipping company of the U.S. We process all incoming and outgoing mail, maintain the internal messenger service and to provide logistics service, both classified and unclassified, to State Department Foreign Service missions.

Diligent Logistic shipping company provides the full range of key logistics shipping and warehouse services for State Department overseas posts. This includes support of daily operations as well as emergency needs for high priority shipments at over 250 world-wide locations.

PLEASE SEE COMPANY REFUND POLICIES BELOW:

1. The company will refund all monies paid by the customer where the Company itself cancels a trip or course, the Company shall not accept any financial responsibility for any itinerary changes or cancellations resulting from circumstances outside of the Company’s control, such as, custom fee.
2. All unforeseen charges or fees paid by any of our customer will be refunded upon arrival of their package.
3. If a customer requires emergency evacuation and the boat must return to land, the Company shall not accept any financial responsibility for any ensuing itinerary changes.
4. The deposit paid by customer to confirm the booking. The deposit is non-refundable where a cancellation is made less than 72 hours before the time the trip or course is due to depart (07:00 am).
5. The outstanding balance must be paid in full to the Company before the time the trip or course is due to commence. The outstanding amount will be non-refundable where a cancellation is made less than 72 hours before the time the trip is due to depart, or the customer is a no-show on the day.
6. Where a cancellation is made more than 72 hours before the time the trip is due to depart, the deposit is refundable and the Company may refund the outstanding balance, if already paid. The refund payment will be made -8% transfer fees, if needed to be made online.
7. If the customers decided not dive due to ear problems, seasickness or any other reasons non related to the company, there will be no refund.
8. The deposit paid by customer to confirm the booking is non-refundable where a cancellation is made less than 30 days before the time the liveaboard is due to depart (between 15:00 and 19:00).  
9. If customers skip dives for any reason there is no refund.
10. If the schedule and dive site is changed due to weather condition or other reasons beyond company’s control, there will be no refund.

We provide this concise and clear return policy to give our clients a feeling of security; that what they are shipping and paying for is guaranteed.